Cancellations & support

Contact our team with your order ID if a payment or service needs review. If money has been deducted and your order is still pending, avoid paying again until the first payment has been checked.

For consultation changes, contact the team before your appointment. Cancellation and refund eligibility depends on the service stage, any report already generated, ceremony arrangements and the terms communicated for your order. Please ask the team for confirmation before purchasing if this affects your decision.